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FAQ

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Yes, Uniean offers one-stop product customization services, covering all steps from design, manufacturing, to shipping, to meet customers' personalized needs.

At Uniean, we highly value customer participation in the product customization process. Right from the initial design conceptualization stage, you can have in-depth communication with our professional design team to share your ideas and requirements, providing key information such as creative directions and brand elements. During the design process, we will promptly keep you updated on the design progress and make modifications and improvements based on your feedback to ensure that the final design meets your expectations.

We implement a full-link IP protection mechanism for all exclusive customization projects. Before the project starts, we will sign a non-disclosure agreement (NDA) with you to strictly restrict the circulation of your 3D design drawings, exclusive structural parameters and brand laser logo information. All core design documents are stored in an encrypted internal server, and only the assigned project engineer has the access permission. We will never reuse your exclusive customized structural design for other customers, nor will we display your exclusive customized products in public catalogs or exhibition samples without your written authorization, to fully ensure that your customized solution will not be leaked to competitors.

Uniean promises full DDL tracking from the completion of design to the commencement of production and shipment. We will spare no effort to deliver your products within 45 working days.

We have rich experience in extreme scenario adaptation customization. For IP68 waterproof connectors, we can customize high-pressure-resistant structures that can work stably under 100-meter deep water for a long time, as well as low-temperature-resistant models that can withstand -40℃ polar environment and high-temperature-resistant versions suitable for 180℃ industrial furnace surroundings. For internal machine wiring harnesses, we can add special shielding layers to resist strong electromagnetic interference in heavy industrial workshops, and customize oil-resistant and corrosion-resistant outer skins for scenarios that are frequently exposed to cutting fluid and industrial lubricants. We will conduct targeted third-party performance tests according to your actual usage environment to ensure that the products can maintain a stable service life of more than 5 years under extreme conditions.

We support one-to-one reverse customization of obsolete non-standard connectors. You only need to provide the old sample, dimension drawing or even on-site measurement data of the discontinued connector. Our engineering team can quickly complete parameter verification and 3D modeling, and produce 1:1 perfectly compatible replacement products. The electrical performance, interface size and installation method are 100% matched with the original old model, which can help you solve the problem of spare parts shortage for old equipment on the production line, avoid the cost of replacing the whole set of equipment due to the lack of a single small connector, and effectively extend the service life of your existing industrial equipment.